The admin dashboard is your everyday tool as a manager. It allows you to add features to your employee app, create content, run and export reports, modify admin access and control, and manage all employees from a single place. The dashboard automatically tracks and measures everything that happens in your employee app and makes all data clearly visible and actionable.
All app activity will be documented over our secure cloud for your use at any time, with no storage limit. We save time and cost, while improve communication, job performance and service quality. The App and its management system help us to be in constant contact with all the employees of the company, which are located throughout the country. The mobile app helped us improve our workflows and made our projects run more effectively.
In Sodastream, we found this solution friendly and useful, with high adoption rates among our users. The Connecteam staff are creative and dynamic, and great partners to work with. Companies are having to make some big changes to all aspects of their business in due to several factors, namely the global pandemic.
More businesses are allowing for remote work or even give flex days to accommodate employees and new health standards. With less people in the office and more employees engaging over Zoom […]. While e-commerce in is skyrocketing, most people still prefer to retail shop in person.
Some shoppers desire the in-store shopping experience because they can see and feel the item they want to purchase in person before actually buying it. As a business owner, you surely want to give the best customer service possible, be an amazing manager, increase the bottom line and surpass KPIs. At the same time, you also want to be more efficient, productive, have more control of your day-to-day tasks, and hope that everything in your business runs easily, smoothly, and […]. A simple, powerful and affordable solution to manage non-desk employees.
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Communicate With Employees Using Mass Text Messaging
Manage your employees from one place Communicate, operate, and train your non-desk employees with Connecteam's all-in-one employee app. Start for free Start for free What is Connecteam? What is Connecteam? Multiple solutions in one place. Multiple ways to communicate and engage your employees Learn More.
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As a mass communication tool , SMS notifications offer many definitive advantages to businesses looking to disseminate time-sensitive information. Here are several real-world examples of how companies have successfully used SMS notifications to communicate with customers succinctly and effectively, in one simple send. From managing an online bank account to conducting real-time money transfers, customers are highly receptive to receiving text alerts from the financial services companies they do business with.
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Getting confirmation that a deposit was made, a transaction was completed, or, in a worst case scenario, an alert that fraud may have been attempted, is the ultimate in customer service. Customers appreciate these simple notifications sent via text messaging to their phones or devices. With the use of SMS messaging, Xoom sends both the sender and the recipient an event confirmation in the form of a real-time transaction notification , which in turn, provides peace of mind to the customer and eliminates the need for additional follow-up between parties.
With SMS messaging , e-commerce businesses can share real-time tracking and transit information so customers know exactly when their order will arrive. ETA alerts are extremely useful for on-demand retailers who are providing quick fulfillment of everything from groceries, dry-cleaning, pet food, and just about anything else you can buy online. The familiarity and deliverability of text messaging provides a comfortable back-and-forth of interaction with their customers.
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Uber, who operates a global ride-sharing network, offers a mobile experience that allows customers to request a pickup at a specific location, and by a specific type of vehicle. Uber employs text messaging alerts to keep customers up-to-date by sending pickup arrival estimates, as well as driver and vehicle information, all via SMS-based alerts. Instacart, an on-demand grocer, connects their customers and employees over mobile phones as well.
SMS notification services are used to manage order confirmations, and customers are alerted when the Instacart personal shopping courier has finished selecting their groceries and orders are on the way. Phone numbers are 'masked' at all times to ensure user privacy. Order notifications give businesses the ability to inform customers of the status of their order, which could include confirmations, pricing adjustments, delays in fulfillment, or delivery scheduling.
By integrating SMS notifications within your CRM, whether you are an e-commerce retailer or a local pizza shop, alerting customers throughout the entire process via text-based messaging enhances the business-customer relationship. Dell, for example, keeps customers informed of the status of their Dell. Text alerts have become an essential way of communicating public safety announcements, including police activity, fires, or natural disasters.
SMS is also often used as a backup channel in the event that primary means of communications fail. SMS notification systems also have a pivotal role in logistics which can include sending event updates, keeping participants apprised of shifting schedules, and coordinating complex operations involving multiple individuals, facilities, or supplies. Deputy is a web-based automated employee management solution that frees employers from cumbersome administrative tasks so they can focus on strategies and milestones that drive the business. Text alert systems are revolutionizing the way leads are passed to sales teams.
Sales reps no longer have to sift through sales portals or email inboxes to move to the next prospect.
Text Messaging for Internal Communications with Employees
With lead alerts , they get new, qualified leads delivered instantly. Trulia, an online residential real estate site connecting home buyers, sellers, renters and real estate professionals, realized that the odds of successfully contacting an online lead are times higher if the prospect hears from an agent within five minutes of submitting an online form. Using programmable voice and SMS, real estate agents are instantly connected on a call with a new lead, or sent an SMS with lead details.
Marketers rely on text-based notifications to alert customers to exclusive sales, reward loyalty with deep-discount coupons, drive traffic to social networks, or direct shoppers to a physical retail location. In addition to traditional marketing methods, such as in-store announcements, customers are encouraged to opt-in to receive these deals directly on their mobile devices. Above all else, keep in mind that texting is personal and permission-based. If you are using text alerts for an urgent or timely offer, be certain the user actually receives the message at the right time in the right time zone.
Make sure your SMS provider can guarantee delivery and can adhere to ever-changing telecom logic and carrier specific rules to ensure your message reaches its destination. And, if some messages remain undeliverable, inquire about the ability to fall back to a voice call to ensure that customers receive the notification. Many cloud communication providers have designed their platforms with these safeguards in mind so you can rest assured that messaging your customers meets these regulations.
That starts with cloud-based APIs that allow your developers to easily integrate SMS within your internal customer communication platforms. Also, look for a service offering a WYSIWYG tool to provide your marketing and customer service staff with the ability to design, edit, and send alerts of all types. When employed correctly, text alerts help businesses improve their communication and customer service while building brand loyalty and increasing sales.
Your platform should offer global connectivity, giving you the ability to reach nearly anyone in the world right from the get-go. Make sure it handles all of the logic and intricacies, like user segmentation, privacy, and security, so you can focus on what matters: your messages to your customers.
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Our intelligent cloud software includes a comprehensive suite of developer-friendly APIs , a superior global carrier network, and a robust suite of messaging applications. Best of all, adding new user features is easy: your customer's experience can be progressively upgraded without the need to invest in more developers, purchase new software, or replace old hardware. Talk to us or learn more with the recommended resources below:.
Understand the strengths and weaknesses of SMS and push notifications.