Use this guide to learn more about my top picks and methodology for finding the best call recording software for you. Talkdesk is a modern cloud contact center solution. One of the main benefits of using this platform for business communication is the built-in call recording capabilities. This also makes it easier to ensure compliance and provide your agents with in-depth feedback on their performance. The software has a feature called Talkdesk Speech Analytics.
The tool is perfect for analyzing calls based on customer sentiment, keywords, topics, and more. Talkdesk even has tools for quality assurance. Admins can add time-stamped annotations to recorded calls and fill out scorecards to improve agent performance. All of this can be managed from a simple and intuitive interface.
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Request a demo to get started. Pricing for this contact center solution is based on the number of agents on your team. Cube ACR is a smartphone app designed specifically for Android devices. For such a basic app, Cube ACR has surprisingly good recording quality, and you can clearly hear both sides of the conversation.
Just customize your settings to enable VoIP calls, automatic recordings, and control storage backups via Google Drive, Dropbox, etc. Cube ACR is always coming out with new updates to ensure recordings are stable and reliable. While the app is popular for individual use, the software has business-specific features as well.
It integrates with certain business tools, has custom development, and offers special business licensing options. The app is free and has a 4.
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Callcap is a bit unique compared to some of the other software on my list. This platform is branded as a call tracking and monitoring solution, but it does have call recording capabilities. Marketers leverage Callcap to gain deeper insights into consumer behavior. Any business seeking an advanced solution beyond basic call recording should consider Callcap. Callcap will automatically record all of your business calls. These recordings are available at any time. You can use them for agent training, employee recognition, lost opportunity analysis, disputes, and more.
All recordings are stored in the cloud and accessible from anywhere, and it is easy to share recordings with team members. But Callcap takes these recordings to the next level with third-party monitoring services. Their trained analysts provide unbiased scoring for all inbound and outbound calls. The data from Callcap allows agents to improve, close more deals, and increase customer satisfaction.
Callcap is not for everyone.
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If you just need a basic solution for recording calls, look elsewhere. But if you want one of the most advanced call recording and monitoring services on the market today, Callcap should be at the top of your list.
Rev is best known for its online audio transcription and video captioning services. This is a simple and straightforward solution for call recording. Aside from the ability to transcribe and share, Rev is a no-frills solution for call recordings.
Turn on “Always record” for unknown numbers
Aircall is more than just call recording software. You can set it up in seconds without any hardware, downloads, or headaches associated with traditional phone systems. Best of all, every Aircall plan comes with call recording capability. This software is designed for businesses that need a completely new phone system.
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Aircall has additional services for things like call monitoring, call whispering, and call analytics. These advanced features are not available on the entry-level plan. Kixie PowerCall is another all-in-one business phone solution. This robust Chrome extension can be installed in seconds on Mac, Windows, and Chromebook devices. All Kixie PowerCall plans come with call recording capabilities. Recordings can be managed with a single click, and the software is ready to use out of the box. Like some of the other software on our list, Kixie PowerCall is better for teams that need a complete business phone solution.
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There are certain factors that I looked for while narrowing down the top recommendations on my list. You can use this methodology as well when shopping around comparing different tools side-by-side. Consider this as your buying guide for call recording software. The answer to this question will help narrow down your options.
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Some tools are better for sales and marketing, while others are better for training, management, monitoring, and quality assurance. There are smartphone apps for call recording for personal use and full-scale business phone solutions with built-in call recording features.
As mentioned above, if your Android phone has a call recorder, which it most likely will, you can use it to record your voice as well as your video calls, given that your phone supports multitasking. Both the apps are free and can come in handy to record calls. Cube Call Recorder supports the automatic recording of incoming calls and call recordings through various apps. The app also allows users to mark important moments by shaking their phones.
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It also allows users to store their recordings in its cloud backup and a silent mode that hides the widget as well as the app. There are some caveats to using the cube call app. It will not work on your devices. Android users can follow the given steps to record a WhatsApp call:. Users can select the Force VoIP call as a voice call if they get an error.
Coming to iPhones, Apple does not allow third-party apps to access the microphone and a phone app at the same time as a result of which the screen record feature and the voice memo recorder on your iPhone cannot be put to use. Further, there are no App Store apps that support call recordings. This does not mean you will not get a hold of the call recording but you may just not get it on the iPhone as it will be convenient for you to record a call from another phone while keeping the speaker on.