Tracking your order; Cancelling an order; Network & Coverage

DPD delivers between 7. They'll send you a text message on the delivery day to confirm your one-hour delivery time slot. If your delivery address is in a remote area that falls outside DPD's one-hour delivery time slot service, you won't get a text. If you've got your order reference number you can track your DPD delivery here. If you're not at home when DPD arrives with your order, they'll leave a card to let you know they tried to deliver.

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Call the number on the card to arrange another delivery time. If you don't call DPD, they'll try to deliver your order on the next working day. If you're still not at home, they'll try a third time, on the following working day. If you don't pick up your order after the third attempt, DPD will keep it for seven days and then return it to iD. We'll then contact you to arrange a redelivery. If you're not at home when Royal Mail arrives with your order, and it doesn't fit through your letterbox, they'll leave a card to let you know they tried to deliver.

You usually have seven days to pick it up from your local depot or arrange re-delivery. If you don't contact Royal Mail, they'll return your order to us, which can take up to 21 days. If this happens, we'll try to get in touch with you to organise a new delivery. If we can't contact you, we'll cancel your order and refund you in the same way that you paid for your order — so if you paid by card, we'll credit the same card.

We can't offer cash refunds though, so if you paid cash we'll send a cheque. If you want more help, you can contact DPD here.

It usually takes Royal Mail no more than working days to deliver. If you haven't received your order after 5 working days, contact us with your order details and we'll investigate. It all depends on what you ordered, and when you ordered it.

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You might be able to cancel or change your order, as long as it hasn't been sent out for delivery yet if it has, we'll have sent you a confirmation email. To cancel or change an order that hasn't been sent out yet, chat to us and we'll do our best to help. If we've already sent out your item, you might be able to return or exchange it. It depends what you've ordered. Because of security issues, some items can only be delivered to your actual billing address.

If you've ordered something that CAN be sent to a different address, you can request this by replying to the text or email message you get from DPD. If you can't find the answer to your query above, check out our most frequently asked delivery questions here. DPD requires a signature for all deliveries, so you'll need to be at home to sign for your order. Thanks for your feedback. How can we improve this article? The article didn't answer my question The article is too long The article is missing important information The article doesn't make sense Other reasons.

Please let us know how we can make it better. How do I place an order? How can I track my broadband or TV order?

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How will my order be delivered? When will I get my new phone? What might delay my order delivery? Need more help? Call now. Mon to Fri Sat Sun. Give us a call on That includes switching to a different colour or capacity for a device. How can we help? Delivering and tracking your order. How to track your order You can track your order with our online tracking tool using your order reference number. How to find your order reference number. For example: VF UP If you placed an order over the phone or in store, you will receive a reference number by email or SMS within 1 to 2 days.

Additional information What is the wait time for my order?