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Where good conversations become great experiences To make customers happy, you need conversational experiences—connected communication across any channel. Give customers the best support Customers want to connect any time, any place. Learn more. Employee Workflows Create connected, engaging employee experiences. HR Service Delivery Deliver the right experience to employees anywhere.
Workplace Service Delivery Deliver modern digital services for the distributed workplace. Legal Service Delivery Deliver legal services for your enterprise at the speed of the business. Procurement Service Management Drive smarter spending with a streamlined buying experience.
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Safe Workplace Suite Make going back to the workplace work for everyone with a safe, employee-ready environment. Customer Service Management Improve service operations and engage customers. Field Service Management Boost customer satisfaction with efficient field service management. Connected Operations Connect IoT data with business context and digital workflows. Financial Services Operations Unite your front, middle, and back offices. Telecommunications Service Management Connect your telecom operations—from the network to the customer—on a single platform.
Creator Workflows Build digital workflow apps fast with a low-code platform. App Engine Reimagine every process as a digital workflow. IntegrationHub Reduce cost and complexity for ServiceNow integrations. Agent Workspace Improve agent efficiency with a single workspace built to facilitate resolutions. Agile Development Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks.
How to get it IT Business Management. AI Search Provide personalized, relevant, actionable search results to employees and customers. How to get it Now Platform. Antivirus Scanning Optimize your instance security with antivirus scanning tools. APIs and Integration Tools Solve business problems faster by integrating valuable resources across the enterprise. How to get it Deliver workflow apps fast. App Engine Studio Build apps at scale with a low-code development environment and prebuilt templates.
How to get it App Engine. Application Portfolio Management Align your app portfolio to your preferred architecture and drive application rationalization. Asset Management Track lifecycle costs, utilization, and contracts for hardware, virtual, and consumable assets. How to get it IT Service Management. Audit Management Use risk data to scope and prioritize audit plans and automate cross-functional processes. How to get it Governance, Risk, and Compliance. Automated Test Framework Perform functional testing of your applications and simplify platform upgrades. Business Continuity Management Plan, exercise, and recover from disasters effectively and efficiently.
Case and Knowledge Management Standardize documentation, interactions, and fulfillment of employee inquiries and requests. How to get it HR Service Delivery. Change and Release Management Accelerate change at DevOps speed by automating approvals while maintaining control. Cloud Management Minimize business risk and manage costs with self-service delivery of cloud services.
How to get it IT Operations Management. Communities Connect customers and employees with their peers to find answers and solve problems.
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How to get it Customer Service Management. Connect Collaborate in real time to complete tasks quickly and efficiently. Continual Improvement Management Initiate and track improvements across the enterprise by aligning people, processes, and data. Continuous Authorization and Monitoring Accelerate the process of bringing IT systems online and continuously monitoring them.
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How to get it Drive customer loyalty. Delegated Development Enable developers of any skill level to build apps for specific projects.
Demand Management Capture, assess, and manage demands from the business in one location. How to get it Run IT at digital speed. DevOps Agile Team Planning Simplify team planning by synching agile work items with the developer toolchain. How to get it DevOps. DevOps Change Acceleration Connect development tools to change management for automatic ticketing and approval.
DevOps Insights Get more value out of the information you have with unique insights into key DevOps metrics. Discovery Get a holistic view of your operations footprint across on-premises data centers and the cloud. Dispatcher Workspace Manage field service tasks and workers in a modern, configurable interface. How to get it Field Service Management.
Dynamic Scheduling Automate assignments, increase field service efficiency, and lighten dispatcher workloads.